🔒 PRIVACY POLICY (Grace Insurance Brokers Limited)
This is the official statement that explains how the company collects, uses, stores, and protects client information.
1. Information We Collect
We may collect:
- Full names of clients and policyholders
- Contact details (phone number, email, address)
- Identification documents (NIN, passport, company registration, etc.)
- Vehicle, property, or asset details for insurance placement
- Financial and payment information (for premium processing)
- Claims-related information and incident reports
2. How We Use Information
Client data is used strictly for:
- Insurance policy placement and underwriting coordination
- Claims processing and settlement support
- Risk assessment and advisory services
- Regulatory compliance with NAICOM and other authorities
- Communication regarding policies, renewals, and updates
3. Data Protection & Security
We ensure:
- Secure storage of client records (digital and physical)
- Restricted access to sensitive information
- Use of encrypted systems where applicable
- Employee confidentiality agreements
- Protection against unauthorized access, loss, or misuse
4. Information Sharing
We only share client data with:
- Licensed insurance companies (underwriters)
- Reinsurance partners (for large risks)
- Regulatory bodies (when legally required)
❌ We do NOT sell client information to third parties.
5. Client Rights
Clients have the right to:
- Request access to their personal data
- Request correction of inaccurate information
- Request updates or deletion where legally allowed
- Withdraw consent (where applicable)
6. Data Retention
- Client data is stored for as long as the policy remains active
- Records may be retained after policy expiry for legal and regulatory purposes
7. Cookies & Digital Tracking (if website applies)
- Basic website analytics may be used
- Used only to improve user experience and service delivery
8. Updates to Policy
- The company may update this policy from time to time
- Clients will be notified of significant changes
📌 INTERNAL COMPANY POLICY (Separate from Privacy Policy)
If you also meant internal rules, these include:
- Employee conduct and ethics policy
- Claims handling procedure
- Client onboarding procedures
- Anti-fraud and compliance policy
- Risk management guidelines
- Commission and remuneration structure
- Reporting and documentation standards